Download the app
Download the app
Azzist (operated by Twelve Four Ventures LLP) follows a resolution-first approach. If something about your coaching plan isn't working, our first priority is to fix it — by adjusting your plan, reassigning your coach, or rescheduling a call — rather than defaulting straight to a cancellation or refund. Refunds are considered where a refund is genuinely the appropriate outcome. This policy applies to all Azzist subscription durations.
A resolution is a corrective action Azzist takes to address a concern without necessarily cancelling your subscription or refunding it. Depending on the situation, this may include:
Not satisfied with your coach's style or communication. This is what coach reassignment is for — you can switch coaches from your account at any time, at no cost, and no refund is needed.
Disagreement with a specific meal, exercise, or supplement suggestion. Coaching plans are adjusted through ongoing conversation with your coach. Raise it in chat and your coach will revise the relevant part of your plan.
A missed or technically-interrupted call. Azzist will reschedule the call at no additional cost rather than issue a refund for it.
You may request cancellation of an active subscription at any time. Where a refund is applicable, it is calculated on a pro-rata basis: the amount refunded is your subscription price minus the value of days already used in the current billing cycle, minus a cancellation processing charge of up to 10% of the subscription price. If you purchased at an introductory or discounted price, the refund is calculated on the amount you actually paid, not the plan's standard price.
If your health condition changes such that you are no longer able to continue your existing subscription, contact us with reasonable supporting information. Before cancellation, we may first consider whether your subscription can be paused, adjusted, or changed to a more suitable plan. If cancellation is chosen, the standard pro-rata calculation above applies.
If Azzist is unable to continue providing your subscribed coaching service for reasons attributable to Azzist (for example, no coach can be reasonably assigned to you), you are entitled to a full refund of the unused portion of your subscription, with no cancellation processing charge.
If you were charged but your subscription was never activated (no coach assigned, no plan created) due to a technical or processing error, you are entitled to a full refund.
If you need a break rather than a full cancellation — travel, illness, a busy stretch — you can freeze your active plan from within the app instead. Freezing pauses your plan and extends its end date by the frozen duration, so you don't lose the time you've already paid for. This is usually a better option than cancelling if you intend to come back.
Contact us using the details below, or through in-app support, stating your account phone number and the reason for your request. We aim to acknowledge refund and cancellation requests within 2 business days.
Approved refunds are processed within 7–10 business days of approval. Refunds are made to the original payment method used for the purchase, via our payment gateway, Razorpay. The time for the refund to reflect in your account depends on your bank or payment provider and is outside Azzist's control.
Twelve Four Ventures LLP shall not be liable for delays or an inability to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, government restrictions, or technology failures. Where such an event materially affects your ability to use the service, Azzist will consider an appropriate extension, pause, or resolution on a case-by-case basis.
Email: contact@healthychef.in
Phone: +91 9620276980
Grievance Officer: Chandini R, Twelve Four Ventures LLP
Address: 36/2, 4th C Cross, Lalbagh Main Road, Bengaluru, Karnataka, India
This policy is written for Azzist's coaching subscriptions and is separate from any refund policy published for other Twelve Four Ventures / HealthyChef products or services.